Delete Your Account
You can request deletion of your Passo account and associated app data at any time. During testing, deletion requests are handled by the Passo team.
Last updated: 9 September 2026
Request Deletion
Email hello@passo.app from the email address linked to your Passo account. Use the subject line Delete my Passo account.
If you cannot send from the account email address, include the email address used for Passo and enough detail for us to verify that the request is legitimate.
Data Deleted
When we delete your Passo account, we delete or anonymise the app data associated with that account, including:
- Account profile details and authentication records.
- Drive Recordings, Trace Chunks, and route geometry.
- Draft and published Roadbooks.
- Stops, notes, terrain, setting, and road character selections.
- Photos, thumbnails, and Journey Card assets stored by Passo.
- Garage and CarProfile details linked to the account.
Data We May Keep Briefly
Some records may remain for a limited period where needed for security, abuse prevention, backups, legal obligations, or service integrity. Examples include support emails, diagnostic logs, and backup copies that expire through normal retention cycles.
We do not keep deleted account data longer than necessary for those purposes.
Timing
We aim to acknowledge deletion requests within 7 days and complete account deletion within 30 days, unless we need more information to verify the request or are required to retain limited records for a legitimate reason.
Other Data
You can also contact us to request deletion of specific Roadbooks, recordings, photos, or waitlist details without deleting your whole account.
Privacy Policy
For more detail about what Passo collects and why, read the Passo Privacy Policy.